The AI team that works inside yours.
Pragmatic AI is a forward-deployed AI team for Australian healthcare, legal, claims and care operators. We embed with your people, map how your referrals, claims, bookings and bills really move, and put AI to work on the routine. The same team can then handle up to twice the volume, and every judgement call stays with your qualified staff.
Your capacity grows with finished cases, not with AI tools.
Service businesses rarely run out of demand. They run out of people to process it. This is the view everything we build comes from.
- Admin caps growth, not demand.Operators make customers wait, or turn work away, because the paperwork behind every case needs a person.
- Hiring is the only lever most have.It is slow, qualified people are scarce, and costs climb in step with volume. Growth ends up waiting on recruitment.
- The finished case is the unit of value.A tool that speeds up one step still leaves someone touching every case. We count the cases that reach done without anyone touching them: the touchless rate. When half your cases finish on their own, the same team can take on twice as many.
- The licence stays human, and that is what frees the routine.Once the decisions that need a qualified person are clearly marked, everything else can be written down as rules and trusted to finish on its own. Drawing that line with your team is the real work.
The admin can go to the machines. The licence stays with your people.
52%
Touchless
48
Your team touches
2.1×
Same team capacity
Capacity = 100 ÷ cases your team still touches · illustrative mix
Built so skilled people can get back to the work they trained for.
Pragmatic AI started as hands-on AI training for local businesses. Working beside admin teams showed us what really holds growth back: every new case needs someone to read it, check it, chase what is missing and key it in somewhere else.
Training helps people use AI on a task. It doesn’t change how many cases still need a person. That takes engineers inside the business, redesigning how the work flows with the people who do it. So we do both: we still run hands-on training, and we build the engines.
The timing matters. AI can now read a faxed referral, check it against a rule and draft the follow-up well enough to take on the routine. It still can’t hold a licence. We are built for exactly that gap.
We embed with your team and build the engine alongside you.
We don’t sell software licences or seats. Our engineers work inside your operations and build a case engine that reads each case as it arrives, checks it against your rules, finishes the routine ones and routes exceptions to the right person with the evidence. It works with the systems you already use.
Learn your business
We start with a free conversation, then sit with your team and map how the work really runs: every case type, step, workaround and exception. Depending on your business, that takes days or weeks.
Conversation and case map →Start with small wins
We don't wait for the whole map. Along the way we find small, contained improvements and deliver those first, each one measured on real cases before and after.
Small wins →Transform the company
If the small wins show it applies, we go further and bring the engine across your workflows, month by month. If it doesn't apply, we'll tell you honestly.
Your case engine →
We’ve built the pieces. We fit them to how you work.
We don’t hand you a finished product. We’ve built and proven the parts a case engine needs, and for each operator we piece together the ones your work calls for, around your rules and the systems you already use.
- Read every channel
- Fax, email, portal and form, turned into one case with every field and its source.
- Check against your rules
- Each case checked against the rules your team already works to, with the evidence kept.
- Draft and chase
- Replies and requests for missing paperwork drafted and assigned to the person who owns the case.
- Route by team
- Work sent to the right queue, with each team seeing only what it should.
- Hand over to a person
- Exceptions reach a qualified person with the evidence and a recommendation. They decide.
- Record every step
- What was checked, what was decided, by whom and when, ready for audit.
For regulated operators, where a qualified person stands behind every decision.
We work with mid-market and enterprise service businesses in Australia. Their work arrives as cases, in volume, and is checked against rules before a registered or accountable person signs off. That is where admin caps growth hardest, and where the line between routine and judgement matters most.
Medical billing bureaus
Theatre lists, fund checks, gap quotes, rejected claims.
Day hospitals and clinics
Pre-admissions, referrals, medication checks, eligibility.
Legal and claims firms
Claim files, statutory deadlines, medical evidence.
Plan managers and care providers
Invoices against the price guide, budgets, service agreements.
A founder-led team. The person you meet builds your engine.
Pragmatic AI is led by Mitch Flindell. Mitch has spent more than 13 years building production software across web, mobile and cloud. He co-founded Bonjoro as CTO, and through his studio Flindev has built and runs products including Boundry, Plandalf, Hey Loz, Our Event Album and Cloudsteading.
Based on the Central Coast, NSW, working across Sydney, Newcastle and the Hunter. Pragmatic AI is a Flindev business.
Mitch leads every engagement himself, from the first conversation to the running engine, and brings in specialist engineers as the work needs them.
You deal directly with the people doing the work. The engineer who sits with your team is the one who builds the engine and answers for its numbers.
What we believe, and what you can hold us to.
- Your people make the callThe engine recommends. Qualified staff decide, and their name goes on the decision.
- Learn before we buildWe map how the work really runs, workarounds included, before we write a single rule.
- Measure finished casesTouchless rate, handling time and exceptions, measured before and after on real cases.
- Earn every stepSmall wins first. We widen the engine only when the results say it is worth it.
- Say so when it doesn’t fitIf a case engine isn’t worth building for you, we tell you. The map is yours to keep.
- Every step on the recordAccess by team and role under a written data agreement, with every action logged.
Find out how much of your caseload could run itself.
Start with a free 30-minute session. We'll learn how your cases arrive and tell you honestly how much could run on its own, and what that could mean for your growth.