Industries / Day hospitals
More admissions. Same admissions team.
Your team is chasing a Request for Admission from the rooms while tomorrow's theatre list keeps changing. The Patient Health Questionnaire is back, but fund cover, informed financial consent, procedure consent and medication instructions sit in different places. We embed with admissions and pre-admission nurses, map those handoffs and put AI on routine checks and chasing. Clinical decisions stay with your people.
Where your team's week goes.
The rooms send the case
A referral or Request for Admission reaches bookings with the procedure, surgeon, proposed date and often an incomplete set of patient details. Admissions matches it to a theatre slot and chases what is missing.
The patient returns their forms
The pre-admission form and Patient Health Questionnaire come back online, by email or on paper. Staff match them to the booking and check contact details, health history, medicines, allergies and who will take the patient home.
Fund cover and costs are checked
Admissions runs an ECLIPSE Online Eligibility Check where available, reads the admission-date response for exclusions, excess and co-payments, and follows up an unclear fund answer. The patient receives the hospital's informed financial consent information to review and sign.
Nurses screen what matters
Pre-admission nurses review the questionnaire, procedure consent, medicines and any tests or specialist letters. An anticoagulant, anaesthetic concern or changed health status goes to the relevant clinician for a patient-specific plan.
Tomorrow's list is reconciled
Bookings and the perioperative team compare the theatre list with the admission record: procedure, side, surgeon, anaesthetist, arrival time, consent and open clinical or financial queries. Changes go back to the rooms and the patient.
The patient gets the final call
The team confirms attendance, arrival and fasting instructions approved for that patient, checks their way home and records any illness or cancellation. Unresolved readiness questions stay visible before the patient arrives.
The cases that eat the time.
Most of the work goes smoothly. These are the ones that come back to someone's desk, and they're where a case engine earns its keep.
Request and booking disagree
The rooms' Request for Admission says left cataract, but the theatre list says right.
Pre-admission form still missing
The patient is on Friday's list, but their health questionnaire has not come back.
Fund reply needs a person
The eligibility response shows an exclusion for the proposed treatment, although the patient says they have cover.
Financial consent is out of date
The signed IFC is for the original procedure, then the surgeon changes the booked item.
Procedure consent is incomplete
The admission pack has a signed IFC but no signed procedure consent from the surgeon's rooms.
Medication plan is unclear
Warfarin appears on the questionnaire, but the record has no instruction from the treating team.
Instructions conflict
The patient quotes one fasting time from the rooms and another from the hospital's final call.
Late change leaves a gap
A patient cancels the evening before, while another on the list has not confirmed attendance.
What stays with your people.
A licensed day facility owns the admission and its clinical governance. The engine gathers the record and flags gaps; your people decide what happens next.
Clinical readiness
The pre-admission nurse assesses the patient and escalates medication, fasting and health concerns. The surgeon and anaesthetist give the clinical instructions and decide whether the planned procedure or anaesthetic can proceed.
Consent and the conversation
The clinician explains the procedure and obtains treatment consent from the patient or authorised decision maker. A form check cannot replace that conversation or treat a signature as proof that a concern is resolved.
Bookings and costs
Admissions staff resolve fund questions, explain the hospital's expected charges and manage list changes with the rooms. An eligibility response is evidence for that conversation, not a guarantee that a fund will pay.
What we'd measure together.
Before anything is built, we measure how your cases move today. Every change is measured against that, on your own cases.
Admissions ready before list close
The share of booked patients whose forms, fund response, IFC and clinical review status are clear when the team finalises the next day's list.
Routine checks finished
How many admission files pass the agreed document and matching checks without a staff member opening each source again.
Time to resolve an exception
From the first missing form, fund query or medication flag to a recorded response from the right person.
Late rework and cancellations
Changed lists, repeat calls and cancellations traced to an unresolved pre-admission issue, with patient and clinical reasons recorded separately.
Works alongside what you already use
- WebPAS
- Personify Care
- ECLIPSE Online Eligibility Check
Questions day hospital teams ask us.
☛We already use Personify Care. What would you add?+
Personify Care already supports digital forms, reminders and readiness flags in Australian procedural services. We would sit with admissions and nursing staff to find whether any work still falls between that pathway, your patient administration system, fund responses and the theatre list. If your current setup handles it, we would say so. Any connection depends on your access and the vendor's supported options.
☛Will it tell a patient to stop warfarin or change fasting instructions?+
No. It can spot a medicine on a questionnaire, find whether a patient-specific instruction is recorded and put the gap in a nurse's queue. The treating clinicians decide the medication and anaesthetic plan. Staff send the approved instruction to the patient.
☛Can it clear a patient for the theatre list?+
It can show which agreed checks are complete and which still need a person. Your pre-admission nurse and clinicians make clinical readiness decisions; admissions and the perioperative team manage the booking and final list. A green document check never overrides an open clinical concern.
☛What happens to our patient health information?+
The free session needs no patient record. We can begin mapping with synthetic or properly de-identified examples. Before any pilot using patient information, we would agree the minimum data, access, processing location, subprocessors, retention, deletion and audit trail with your privacy and clinical leads. Those choices depend on the approved design; we would not assume a particular hosting location or certification.
☛Where would you start with our admissions team?+
With a free 30-minute session about one case type and the last few places a booking stalls. If there is a useful next step, we spend time with admissions and pre-admission nurses over days or weeks, map their rules and handoffs, then agree a small test and the measures before building.
Find out how much of your caseload could run itself.
Start with a free 30-minute session. We'll learn how your cases arrive and tell you honestly how much could run on its own, and what that could mean for your growth.