Industries / Personal injury law firms
More matters. Same case team.
A matter rarely waits on one big task. It waits on the signed costs agreement, the GP notes, a current certificate or an insurer reply. We sit with your solicitors and support staff, map how files move through LEAP, email and the scheme portals, then put AI to work on the routine checks and chasing. Your solicitors keep every judgement call.
Where your team's week goes.
Enquiries become matters
Intake captures the injury, incident date, employer or other party, insurer and any existing claim number. A conflict check comes before the retainer; a solicitor decides whether the firm can act and what advice the caller needs now.
The retainer gets settled
The team prepares the scope, costs disclosure and any conditional costs agreement, then checks signatures and instructions. For an eligible NSW workers compensation dispute, an Approved Lawyer may also need an ILARS funding application.
Evidence is requested and chased
GP and hospital records, imaging, wage records, incident reports and insurer files are requested under the right authority. Each request needs a sent date, follow-up and a place in the matter when the reply arrives.
The file is made readable
Records are indexed into a source-linked chronology. Certificates of Capacity for workers compensation and Certificates of Fitness for CTP are tracked separately, alongside treatment history, IME appointments and missing reports.
Decisions and dates are watched
Insurer notices, review rights, statutory time limits and court or Pathway dates are surfaced for the solicitor. The team can prepare a draft response or bundle, but a solicitor checks the legal position and authorises what is sent or lodged.
Offers reach the right person
Before mediation or settlement, the team gathers the current evidence, disbursements and insurer correspondence. The solicitor advises on the offer and costs; the client gives instructions. Then the file is closed with its documents and decisions intact.
The cases that eat the time.
Most of the work goes smoothly. These are the ones that come back to someone's desk, and they're where a case engine earns its keep.
Two incident dates
The intake says 12 March; the employer incident report says 14 March. The solicitor needs both accounts before confirming a limitation date.
A possible conflict
The proposed public liability defendant appears in a past matter under another trading name. Intake stops for a solicitor's conflict decision.
An unsigned agreement
The no win no fee costs agreement is on the file, but the client's signed acceptance is missing.
A new condition
A fresh Certificate of Capacity names the cervical spine; the insurer's earlier decision dealt only with the shoulder.
Records with a hole
The hospital sends discharge notes but not the theatre record requested for a medical negligence chronology.
A CTP certificate gap
The latest Certificate of Fitness ends before the next period of claimed weekly benefits, so the client needs a reminder and the solicitor sees the risk.
An IME report still missing
The examination is over, but the report has not arrived before the solicitor's scheduled advice review.
The TPD policy differs
The fund's PDS uses an 'any occupation' definition while an intake note says 'own occupation'. The solicitor checks the applicable cover before advice.
What stays with your people.
The engine can gather, compare and show its sources. The solicitor remains responsible for the legal work, and the client gives settlement instructions.
Merits and deadlines
A solicitor decides if the firm can act, what claim is available and which time limit applies. A date flag is a prompt to review, never a legal conclusion.
Evidence and court material
The solicitor checks chronologies, expert instructions and anything filed. In NSW Supreme Court matters, SC Gen 23 bars generative AI from writing or rephrasing a witness's affidavit evidence and sets separate controls for expert reports.
Advice, offers and costs
The solicitor gives advice on insurer decisions, settlement offers and costs disclosure. The client decides whether to accept an offer. Nothing is sent or lodged as legal advice without solicitor review.
What we'd measure together.
Before anything is built, we measure how your cases move today. Every change is measured against that, on your own cases.
Matters waiting on evidence
How many files are stalled for records, certificates, insurer replies or expert reports, and for how long.
Time to a usable chronology
From the last required record arriving to a source-linked chronology ready for solicitor review.
Follow-ups done on time
Requests due for chasing, completed chases and replies that still need a person.
Solicitor review time
Minutes spent finding the relevant passage and resolving each flagged exception, with errors and rework counted too.
Works alongside what you already use
- LEAP
- Microsoft Outlook
- Microsoft Word
- Pathway Portal
Questions personal injury lawyers ask us.
☛We already use LEAP. What's left to do?+
Keep LEAP as the matter record. We look at the work around it: an insurer reply in Outlook, records returned as PDFs, a certificate that changes the condition list, and the chase nobody has had time to make. We agree the narrow workflow and access with your team before connecting anything.
☛Can it write the medical chronology for us?+
It can assemble a draft chronology with page references and flag conflicting dates or diagnoses. A solicitor checks the source and decides what matters. Court use depends on the forum's current directions, including SC Gen 23 and the Personal Injury Commission's directions where applicable.
☛Will it work out limitation dates or reply to the insurer?+
It can surface dates, compare documents and prepare a draft against your checklist. Your solicitor confirms the applicable time limit, reviews the response and authorises anything sent or lodged. Different schemes and jurisdictions need different rules.
☛What happens to our clients' medical records?+
We can map the workflow without live records and start testing with de-identified examples. Before any identifiable file is used, we agree what data is needed, who can access it, the providers involved, hosting and retention in writing. Those details depend on the design agreed with your firm; we do not assume a public AI tool is suitable for client records.
☛What does it cost to see if this fits our practice?+
The first step is a free 30-minute session. Bring one recurring matter bottleneck, such as medical records chasing or insurer decision triage. If there is a useful next step, we map that workflow with your team and agree how to test it before building.
Find out how much of your caseload could run itself.
Start with a free 30-minute session. We'll learn how your cases arrive and tell you honestly how much could run on its own, and what that could mean for your growth.