Terms of Service

Last updated: September 2026

Services

Pragmatic AI provides case maps, pilots and case engines, and AI training for Australian businesses.

Bookings and payment

• Case maps and pilots are fixed-price and confirmed in writing before they start
• Case engines are billed as set out in a signed agreement
• Workshops are confirmed on payment; larger training programs require a signed proposal

Cancellations and refunds

• Workshops: full refund if you cancel 48+ hours before the session
• Case maps, pilots and training programs: as set out in the written agreement
• Case engines: as set out in the signed agreement

Intellectual property

Your data, and the rules and policies specific to your business, remain yours. Case engines, including their software and general methods, remain the property of Pragmatic AI and are licensed to you under your agreement. Our training materials remain ours.

Limitation of liability

We do not guarantee specific financial outcomes. Case engines are designed to route anything uncertain to a person, and decisions that need professional judgement remain the responsibility of your qualified staff.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Contact

Questions about these terms? Email chat@pragmaticai.com.au.